Frequently Asked Questions
Everything you need to know about your LollicupStore experience.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Shipping times vary by location, but standard delivery typically takes 3-7 business days via major carriers like UPS or FedEx.
Do you offer wholesale pricing for businesses?
Yes, we specialize in B2B solutions. You can apply for a wholesale account to access bulk pricing on syrups, powders, and disposable supplies for your cafe or restaurant.
What is your return policy for food and beverage items?
Due to food safety regulations, we cannot accept returns on perishable items, opened syrups, or powders. If you receive a damaged or incorrect product, please contact our support team within 48 hours of delivery.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an automated email containing your tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Do any of your products have a shelf life or expiration date?
Yes, all food products are marked with a 'Best By' date. We recommend storing syrups and powders in a cool, dry place to maintain maximum freshness and flavor profile.